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You Don't Get What You Want, You Get What You Tolerate

You Don’t Get What You Want, You Get What You Tolerate

My wife has to ask my daughter, Emma, to do anything three times.  At three, she already knows that the third request is the threshold. The fourth time is the “no-go” zone.  Massachusetts State Troopers ... Read More >
Let Me Tell You the 11 Reasons Why I Don't Need to be Scripted

Let Me Tell You the 11 Reasons Why I Don’t Need to be Scripted

I hated the idea of scripting.  I believe that I am a decent communicator.  I am very comfortable and confident delivering information – especially to patients.  I couldn’t imagine the need for or the benefit ... Read More >