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Communication

Be The Value New Patients Want To Invest In

Be The Value New Patients Want To Invest In

We've reviewed 5 of the Big 7 Pitfalls when it comes to Remarkable Retention. Typically, I'd dive next into Expectations as number 6, but I've beaten up the expectations topic enough recently. [If you missed it ... Read More >
8 Ways Your Office Flow May Be Costing You Patients

8 Ways Your Office Flow May Be Costing You Patients

In surfing, the ultimate expression of good style and form is when a surfer is able to “get in trim” when riding a wave. Surfer’s often refer to this as being in the “Flow” as ... Read More >
Good Progress Reports Provide The Feedback Patient Retention Requires

Good Progress Reports Provide The Feedback Patient Retention Requires

Last week we reviewed the power of progress exams in creating GREATER CLARITY for our patients.  Now it’s time to unpack the next Remarkable Patient Retention Mechanism in the patient process: The Progress Report. For ... Read More >
Create Life-Long Patients By Mastering Table Talk

Create Life-Long Patients By Mastering Table Talk

I have had the pleasure to observe dozens of the world’s most successful chiropractors. Every one of them a genius in their own way. Each Chiropractor is unique in their approach to clinical care, team ... Read More >
The 3 Things That Must Be In Your New Patient Orientation Workshop

The 3 Things That Must Be In Your New Patient Orientation Workshop

I would have to say that the New Patient Workshop or Orientation has been the key communication that has built our practice – hands down. I believe that the workshop is the most important communication ... Read More >
Understanding Product Confusion: Are you selling one thing and your patients are buying another?

Understanding Product Confusion: Are you selling one thing and your patients are buying another?

Previously, we discussed the key to clarity when it comes to new patient retention for your practice. Patients drop out of care when things start to get UNCLEAR and as soon as things get wonky ... Read More >
The Key to Chiropractic Patient Retention Is Clear

The Key to Chiropractic Patient Retention Is Clear

In my book, re-conversion or “re-commitment” should be the ultimate goal for your practice. Patient retention strongly depends on the foundation you've laid in your education and relationship thus far. My Dad always said – "It’s ... Read More >
Two Important Factors That Ensure Healthy, Long Lasting Relationships

Two Important Factors That Ensure Healthy, Long Lasting Relationships

At this stage of the game, if you are anything like me, you are interested in healthy, long lasting relationships. I have taken some time to observe and consider my most successful relationships both personally and professionally ... Read More >
How To Set Expectations Properly And Stop Patient Drop Out

How To Set Expectations Properly And Stop Patient Drop Out

Now that we've address the two most important factors for long-lasting relationships in last week's blog Set Expectations and Honest Agreements, it's time to dive deeper into the three expectation levels. Whether it's the patient or practice ... Read More >
How To Handle The Commit To Care Conversation

How To Handle The Commit To Care Conversation

Last week we talked about shifting our focus from conversion to retention by setting solid expectations and agreements with new patients. But you might be thinking - Wait, what about patients who stumble during the commit to ... Read More >