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Beyond Pareto Principle:The 20:60:20 Rule
We are all familiar with the Pareto Principle - the 80:20 Rule...but let's go deeper. This graphic represents your patient base as a whole - 100%. The first 20% to the left represents the patients ... Read More
Put your boots on. The Unhappy, “Good” Patient
http://www.youtube.com/watch?v=MjkON9RoSm4 This is a tough one. Doing a Progress Report for the patient who has been "compliant" - following your recommendations, usually trying hard to be a great patient - but in their eyes, there ... Read More
Effective Progress Reports: The UnHappy “Bad” Patient
http://www.youtube.com/watch?v=9pL9ToBN4cE I heard John Maxwell say that leadership is NOT about making everyone happy - if you want that job, become a circus clown. Leadership is about bringing out a person's best. Your patients have ... Read More
Progress Reports (2) The Happy Patients
http://youtu.be/bjLxPAROgnk Here is the second segment in our on-going discussion of delivering effective Progress Reports. There are 5 major "archetypes" of patients that you will experience...you'll need to know how to handle them all if ... Read More
