You don’t get to pick and choose what patients watch. The truth is that they are watching everything. Act accordingly.
There are three categories of retention that are relevant to this blog: 1. Patient Retention 2. Staff (I will refer to them as “Team”) Retention and 3. Doctor Retention.
We could make the fatal mistake of skipping the discussion around numbers two and three and focus solely – and largely in vain – on number one. But we won’t. There is no sense gaining mastery around the first when mismanagement of the second and third could undermine the whole effort.