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Tag Archives: Retention

We all want to be happier.  Even the happiest among us want to be happier still. Know this:  Harvard University is deeply engaged in the study of happy people.  They have teased-out the common traits and behaviors of the happiest people they could find.  Here are some of the high points: 1. Use your strengths.  […]

Quality of Life Trajectory This graphic is highly flexible and could represent an infinite number of factors that are associated with QOL (Quality of Life): physical health, emotional well-being, financial security, happiness and fulfillment…for the sake of this discussion, let’s keep it broad and general: Over-all Quality of Life. Not many people believe that the […]

I am very “happy” to announce the launch of our long-awaited TheThirdBird Book of the Month Club! The first book that we will feature is Shawn Achor’s The Happiness Advantage. In his Harvard University class by the same name; Shawn advanced the discussion around happiness and how it influences experiences and outcomes – and even predicts […]

A tip of the hat to one of my mentors, Dr. Guy Reikeman, who first introduced me to the concept of having a VBOT (Virtual Board of Trustees) for my life. He unpacks this concept masterfully in his book (and presentation) Make Your Life Extraordinary…buy it here today. I have borrowed this concept and expanded […]

  Think of the most challenging jig-saw puzzle that you’ve ever attempted. I remember mine.  It was a picture of a giant school of fish. Homogenous in almost every way.   The smallest detail was telling – the tones, the angles, the shadows…every line.  Hopeless – if it were not for the help of the box […]

You don’t get to pick and choose what patients watch. The truth is that they are watching everything. Act accordingly.

There are three categories of retention that are relevant to this blog: 1. Patient Retention 2. Staff (I will refer to them as “Team”) Retention and 3. Doctor Retention.

We could make the fatal mistake of skipping the discussion around numbers two and three and focus solely – and largely in vain – on number one. But we won’t. There is no sense gaining mastery around the first when mismanagement of the second and third could undermine the whole effort.