Great Testimonials Don’t Just Happen…
Nothing solidifies a patient's commitment to care like a solid testimonial. Great results don't build practices on their own...Testimony to the Benefits of Chiropractic build a practice. The simple, but profound act of putting pen ... Read More
The Three Different Types of Retention
You don’t get to pick and choose what patients watch. The truth is that they are watching everything. Act accordingly. There are three categories of retention that are relevant to this blog: 1. Patient Retention ... Read More
Becoming Master of the Moment
I have become borderline neurotic about time mastery. By no means does this imply punctuality – I have no authority there – but I have learned to master the moment. For years I have been ... Read More
Team Retention: Starts at the Interview
If you want to build a practice based on Patient Retention, you'd better build a team based on Staff Retention. When you hire, think long-term relationships. Don't "crisis hire" - filling in a gap or ... Read More
