Mistakes can be costly, but they’re also where the greatest lessons are found. Dr. Eric DiMartino shares his journey from solo practitioner to CEO of an associate-driven practice, offering invaluable insights on delegation, building strong systems, and creating a high-performing team. He breaks down common pitfalls chiropractors face during the build phase and provides actionable strategies for overcoming them, including defining roles, mastering patient conversions, and leveraging strengths for sustainable growth. This episode is a must-listen for any chiropractor ready to move beyond the owner-operator mindset and lead their practice to the next level.
Episode Highlights
00:49 – Introduction to Dr. Eric DiMartino, highlighting his experience and focus on sharing costly mistakes chiropractors make during the build phase.
03:09 – Discussion on the transition from owner-operator to building a practice that runs effectively without the doctor being the sole driver.
05:15 – The importance of identifying personal strengths and weaknesses through tools like StrengthsFinder and delegating tasks outside your zone of genius.
07:30 – How hiring team members with complementary strengths leads to a more balanced and productive practice.
09:52 – Using tools like ProScan or DISC analysis to match team members to roles in their “zone of genius” for optimal results.
14:13 – Steps for effective delegation, from identifying and assigning tasks to training, trusting, and verifying team performance.
20:07 – How effective training empowers team members to solve problems independently, reducing dependence on the doctor.
22:27 – Creating defined systems and manuals to ensure consistency, predictability, and a seamless patient experience.
28:14 – The critical role of empathy during day one patient interactions and the importance of connecting to their story before offering care recommendations.
30:34 – Why patients need to own their problem for effective care recommendations, shifting the focus from selling to solving.
Resources Mentioned
Register Now for the TRP Remarkable Team Building Immersion – January 31 and Feb 1, 2025 in Tampa, FL and Feb 28 and Mar 1, 2025 in Brisbane, AUS – https://theremarkablepractice.com/upcoming-events/
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast
To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast
Learn what it takes to be Remarkable!: https://theremarkablepractice.com/
Learn more about the Build Your Remarkable Practice: https://theremarkablepractice.com/build-your-remarkable-practice-podcast/
Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast/