How do you know when a team member is no longer the right fit for your practice? It starts with getting clear on whether the problem is the person, the role, the communication, or the expectations around the work. Dr. Lona and Dr. Rachel Hovey explore how regular team rhythms, clear roles, mission and vision, and honest one-on-one conversations help practice owners address misalignment before it becomes personal. They also challenge owners to look at their own leadership and communication before assuming the employee is the problem. When those structures are in place, difficult conversations become clearer, strong team members have room to grow, and decisions about who stays, who shifts roles, and who moves on can be made around what the practice actually needs.
Episode Highlights
01:03 – The uncomfortable reality of knowing a team member may no longer be the right fit but continuing to let the situation ride.
02:11 – What the pause before calling someone an A player may reveal about how clearly the role has actually been defined.
03:17 – Why wanting a different outcome in your practice eventually requires looking at the people and behaviors you have been willing to tolerate.
04:11 – Separating your feelings about a team member from whether that person still fits the role, mission, and direction of the practice.
05:44 – The possibility that a struggling team member may be growing out of a role without either of you recognizing it yet.
07:15 – Before deciding someone is the problem, a practical reason to look at your own communication rhythms first.
08:20 – When tension with a team member may point to the wrong role rather than the wrong person.
09:31 – A bigger question for practice owners about whether the positions they create actually give great people somewhere to grow.
11:43 – A simple place to begin when you know a team conversation needs to happen but have been putting it off.
13:02 – Why changing the way you ask for team input can uncover ideas you may never hear in an off-the-cuff meeting.
18:11 – Dr. Kevin connects with Margaret Rosloniec from Success Partner Fortis to reveal how the right financial infrastructure fuels scalable, sustainable growth for modern practices. They break down how Fortis automates recurring revenue, stabilizes cash flow, and removes front-desk friction so teams stay focused on mission over money. When payments become seamless and reliable, growth stops being limited by systems and starts being driven by vision.
Resources Mentioned
Learn more about the TRP Remarkable Practice Immersion Oct 1 – 3, 2026 in National Harbor, MD and Nov 13 – 14, 2026 in Adelaide, AUS – https://theremarkablepractice.com/upcoming-events/
For more information about Fortis please visit: https://fortispay.com/ .To book a meeting with Fortis, please visit: https://hubs.ly/Q03FRwtC0
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast
To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast
Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast/