What if the future of chiropractic growth has less to do with hiring more people and more to do with freeing the right people to fully serve? Dr. Pete Camiolo and Dr. Eric Kowalke, Founder and CEO of SKED, unpack how AI, automation, and operational systems are reshaping the modern chiropractic office without sacrificing the human connection that makes chiropractic powerful. From front desk overwhelm and rising operational costs to predictive retention technology and smarter patient communication, the episode reveals how technology can eliminate distraction, improve efficiency, and create a more remarkable experience for both patients and teams. The payoff is a compelling blueprint for scaling family-based care while protecting the heart of the profession.
In this episode you will discover:
- Why the most overwhelmed practices are often drowning in operational distraction instead of patient demand
- A smarter approach to using technology without sacrificing human connection or chiropractic culture
- How rising staffing costs are forcing practice owners to rethink scalability and efficiency
- The surprising role front desk presence plays in retention, energy, and patient experience
- What predictive AI may soon reveal about patient behavior, follow-through, and long-term retention
Episode Highlights
04:15 – A scheduling challenge uncovers a bigger mission to help technology create more meaningful human connection inside the practice
08:00 – Why patient experience often suffers when team attention is pulled away from the people standing right in front of them
11:15 – A powerful self-audit challenges leaders to identify the one operational weakness they already know needs attention
13:00 – The family atmosphere found in thriving practices is traced back to something far deeper than systems or procedures
16:45 – Growing operational demands expose the difficult balance between staffing needs, profitability, and expansion
19:15 – Rising payroll and benefit costs reveal why many traditional growth strategies are becoming harder to sustain
22:30 – A new approach to technology emerges as a way to amplify chiropractic impact without compromising core values
26:00 – Visionary growth goals collide with team capacity, creating a challenge familiar to many practice owners
29:00 – A series of “what if” questions reframes how offices think about administrative workload and operational efficiency
33:30 – Unexpected scheduling data reveals when people are most likely to seek help and take action on their health
39:00 – Artificial intelligence uncovers surprising retention patterns that may help practices identify patient drop-off before it happens
45:36 – Dan Anticich from Success Partner Twoconnect, joins Dr. Andrew to discuss how chiropractic practices can improve lead conversion, patient reactivation, and operational efficiency through dedicated offshore support. They explore how virtual team members help practices protect marketing investments, strengthen patient communication, reduce administrative workload, and create scalable systems that support sustainable growth.
Resources Mentioned
For more information about SKED please visit: https://sked.life
To learn more about the REM CEO Program, please visit: http://www.theremarkablepractice.com/rem-ceo
For more information about Two Connect please visit: https://twoconnect.com.au/
Book a Strategy Session with Dr. Pete – https://go.oncehub.com/PodcastPC
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