What if the biggest barrier to patient retention isn’t your care, but the time it takes patients to get answers? Today’s patient wants answers fast. Today’s Chiropractor wants to increase speed, quality of care – and compensation for all of the above. Technology is the answer.
As patient expectations continue to accelerate, practices that can provide immediate clarity, faster care pathways, and greater certainty create a significant advantage. Dr. Timay sits down with John Conidi from Next Healthcare to explore how in-house radiology helps reduce patient drop-off, improve retention, mitigate medico-legal risk, and create new revenue opportunities for the practice. The conversation unpacks the financial realities of implementing imaging, the critical role of radiologist reporting in protecting both patients and providers, and how emerging AI technology may soon help identify urgent findings faster than ever before. The result is a compelling look at why imaging is becoming far more than a diagnostic tool. It’s becoming a strategic driver of better patient experiences, stronger clinical outcomes, and sustainable practice growth.
In this episode you will discover:
- Why a simple referral outside the practice may be costing far more patients than most realize
- The overlooked medico-legal responsibility that comes with every image taken
- A revenue opportunity hiding inside a service many practices already recommend
- How reducing diagnostic delays can dramatically strengthen patient trust and retention
- The emerging AI capability that could identify urgent cases before they reach the top of the reporting queue
Episode Highlights
02:04 – Why the speed of getting answers may matter just as much as the quality of care.
02:41 – A simple referral for imaging may be creating more patient drop-off than most practices realize.
03:37 – The path from diagnosis to care changes dramatically when answers happen immediately.
04:09 – Every X-ray captures more than the spine, creating a level of responsibility many practitioners never fully consider.
05:45 – What if radiology reporting could become a strategic asset instead of simply another expense?
08:24 – The strongest return on an X-ray machine may have less to do with reimbursement than with practice growth.
09:16 – Convenience isn’t just good service anymore. It’s becoming a competitive advantage.
10:40 – Removing barriers to advanced imaging could dramatically shorten the patient’s journey to answers.
15:19 – What if months of waiting for an MRI could become a matter of days?
16:52 – The future of radiology may not be faster reports, but knowing which patients need attention first.
19:05 – One routine image uncovered something nobody expected and completely changed the care plan.
19:36 – Taking the image is only the beginning. The real responsibility starts with everything that comes after.
20:39 – Dan Anticich from Success Partner Twoconnect, joins Dr. Andrew to discuss how chiropractic practices can improve lead conversion, patient reactivation, and operational efficiency through dedicated offshore support. They explore how virtual team members help practices protect marketing investments, strengthen patient communication, reduce administrative workload, and create scalable systems that support sustainable growth.
Resources Mentioned
To learn more about the REM CEO Program, please visit: http://www.theremarkablepractice.com/rem-ceo
For more information about Next Healthcare please visit: https://nexthc.com.au/
For more information about Two Connect please visit: https://twoconnect.com.au/
Book a Strategy Session with Dr. Pete – https://go.oncehub.com/PodcastPC
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