Growth happens when you build strong systems and invest in the right people. In this episode, Dr. Lona sits down with Dr. Danny Otis, clinic director and key leader in their practice, to discuss the power of training, delegation, and leadership development. They break down the impact of structured onboarding, systematized patient communication, and ongoing skill development in creating a high-performing team. Dr. Danny shares his journey from student to clinic director, the lessons he’s learned about mentorship, philosophy, and continuous improvement, and why building great systems leads to more freedom and success.
Episode Highlights
01:13 – Introduction to Dr. Danny Otis, his journey from student to clinic director, and his role in implementing systems for success.
03:06 – How structured training programs helped Dr. Danny develop confidence in patient communication and leadership.
05:56 – The impact of having a trusted team member to implement new systems while allowing the CEO to focus on big-picture strategy.
07:24 – The importance of onboarding new associates and CAs with clear checklists and structured training to avoid blind spots.
08:55 – Why constant learning and skill refinement are essential for long-term success, even after years in the profession.
10:35 – The importance of detailed process breakdowns in patient communication, from greetings to transitions in the office.
12:22 – The role of mentorship and continued training in staying sharp, growing professionally, and helping the next generation of doctors.
14:04 – How philosophy and strong systems work together to create an efficient, mission-driven practice.
16:57 – The responsibility of leadership—why great leaders invest in their teams, improve systems, and leave things better than they found them.
19:03 – Dr. Pete talks with Success Partner, Mark Murdock from Aspen Laser about the benefits of photobiomodulation, or light therapy, for chiropractic practices. Mark explains the science behind light therapy and its impact on patient health, detailing their Aspen Laser and TheraLite Bed devices. With a practical ROI perspective, learn how you can integrate these technologies into your practice to enhance patient outcomes and boost revenue.
Resources Mentioned
For more information about Aspen Laser please visit: https://www.aspenlaser.com
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast
To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast
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Learn what it takes to be Remarkable!: https://theremarkablepractice.com/
