Episode 073 - How Dr. Oz’s Team Kept the Business Thriving While He Was Away

What happens when life throws a curveball taking you out of your practice, but your business depends on you? Dr. Oz shares how his practice not only survived but thrived during a personal crisis when he had to step away for weeks. Together with Dr. Lona, they unpack the hidden power of building a strong, well-trained team that can hold the fort when you’re not there. You’ll walk away inspired to invest in systems, define roles, and hire slow so your business stays resilient, no matter what life brings.

Episode Highlights

02:05 – A personal story of navigating family upheaval alongside running a business.

04:42 – The role of team strength in determining a business’s ability to handle an owner’s absence.

06:27 – The journey and challenges involved in assembling and developing a high-performing team.

08:06 – Early-stage hires and the impact of the right CA on daily practice flow.

08:57 – The realities behind associate doctor relationships and why many struggle or fail.

11:17 – The importance of systems that allow practices to function smoothly during emergencies.

12:19 – Qualities like heart and commitment as foundations for team success over time.

14:35 – The use of assessment tools like PDP testing to match people to the right roles.

17:59 – A shift in mindset around seeing the team as more than staff—as essential partners.

21:55 – The lasting value of investing in systems and training before they’re urgently needed.

24:43 – Dr. Chris is joined by Success Partner, Dr. Jeff Langmaid of The Smart Chiropractor to discuss Patient Pilot, a reactivation tool designed to bring past patients back into care. The system sends short, personalized emails that match the voice of the practice, tracks engagement in real time, and builds smart recall lists for more efficient outreach. Discover why reactivation should be a core focus for any growth-minded chiropractor.