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How do metrics tie into the overall strategy of your business? How do CEOs incorporate internal process-driven activities to achieve the outcomes they desire? Dr. Pete and Dr. Stephen speak to the importance of metrics – the numbers that define your business. By analyzing one of the four domains of a practice, attraction, Dr. Pete provides examples of how listeners can implement leading measures to work smarter and not harder. Dr. Stephen discusses the value he places on measuring and attaining key performance indicators (KPIs). Finally, Dr. Pete and Dr. Stephen share a troubleshooting tool that listeners can use to improve the way they run their own individual practices and businesses.

Episode Highlights

02:48 – Dr. Pete and Dr. Stephen introduce today’s topic, You Don’t Get What You Want, You Get What You Measure

06:06 – The four domains of your practice: attraction, conversion, retention and collections

09:52 – The difference between a lag measure and a leading measure

16:18 – Dr. Pete provides an example of an internal process-driven activity leading to the outcomes you’re looking for

23:23 – Dr. Stephen stresses the importance of measuring KPIs

25:23 – Dr. Pete and Dr. Stephen provide listeners with a troubleshooting tool

29:41 – Utilizing the six sides of the business Rubik’s Cube

Tweetable Quotes

Resources Mentioned

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Trouble Shooting Form