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What is your relationship with your patients and clients? How are you handling difficult patients who fail to meet expectations? What does it mean to break out and breaking in when running your practice? Dr. Pete and Dr. Stephen continue their discussion regarding the importance of establishing expectations and agreements in order to develop successful, productive, long-term relationships. Specifically, they speak to how critically important this is when establishing relationships with your patients and clients. They talk about the empathetic connection and the importance of establishing trust among your patients. They expound on the four agreements and the value of providing recommendations and a plan to reach mutually beneficial goals. Finally, they break down the three goals that every patient is seeking and strategies for revisiting expectations and agreements with difficult patients and clients.

Episode Highlights

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement, Part 2

04:36 – The ‘break out’ and ‘break in’ process of acquiring and retaining patients and clients

07:58 – The importance of alignment and setting expectations and agreements with your patients

11:01 – Problem, Goal, Path, Plan

14:43 – The Three Patient Goals

17:15 – Breaking In

21:17 – How transparent expectations and honest agreements make a practice truly remarkable

25:26 – Revisiting expectations and agreements with difficult patients

27:21 – Dr. Pete and Dr. Stephen encourage listeners to reach out, leave a review and provide feedback on the show

Tweetable Quotes

Resources Mentioned

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business