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Welcome to The Remarkable CEO Podcast, a show hosted by Dr. Pete Camiolo and Dr. Stephen Franson. In this episode, Dr. Pete and Dr. Stephen continue their discussion on leadership by looking through the lens of conviction and clarity. They expound on the idea that your retention is a reflection of your clarity. Therefore, in order to have a successful practice, it is critical to retain patients and remind them of the value of continuous chiropractic care. Finally, Dr. Pete and Dr. Stephen share five key performance indicators that can help you to achieve retention.

Episode Highlights

00:49 – Introducing today’s topic, Leadership

01:08 – Dr. Stephen and Dr. Pete summarize the topics of earlier episodes on leadership

02:47 – The importance of having clarity

03:57 – Why people leave chiropractic care

05:03 – Why retention starts at conversion

07:13 – The value economy

12:37 – The ultimate Win-Win-Win

14:15 – The Scorecard

16:01 – The importance of focus

17:18 – Five Key Performance Indicators

21:43 – Why implementation is everything

Tweetable Quotes

Resources Mentioned

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website