http://www.youtube.com/watch?v=MjkON9RoSm4
This is a tough one. Doing a Progress Report for the patient who has been “compliant” – following your recommendations, usually trying hard to be a great patient – but in their eyes, there is no progress.
Time to man-up. Be direct, be honest, be transparent – and be convicted.
We are in the Life Saving business, get to work.