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Be The Value New Patients Want To Invest In

Be The Value New Patients Want To Invest In

We've reviewed 5 of the Big 7 Pitfalls when it comes to Remarkable Retention. Typically, I'd dive next into Expectations as number 6, but I've beaten up the expectations topic enough recently. [If you missed it ... Read More >
8 Ways Your Office Flow May Be Costing You Patients

8 Ways Your Office Flow May Be Costing You Patients

In surfing, the ultimate expression of good style and form is when a surfer is able to “get in trim” when riding a wave. Surfer’s often refer to this as being in the “Flow” as ... Read More >
Good Progress Reports Provide The Feedback Patient Retention Requires

Good Progress Reports Provide The Feedback Patient Retention Requires

Last week we reviewed the power of progress exams in creating GREATER CLARITY for our patients.  Now it’s time to unpack the next Remarkable Patient Retention Mechanism in the patient process: The Progress Report. For ... Read More >
Why Behavioral Psychologists Love Progress Exams For Patient Retention

Why Behavioral Psychologists Love Progress Exams For Patient Retention

As we have discussed week after week in our retention series, I hope you would agree that the theme is that your retention is a reflection of your clarity. Clarity in what you do, why ... Read More >
Create Life-Long Patients By Mastering Table Talk

Create Life-Long Patients By Mastering Table Talk

I have had the pleasure to observe dozens of the world’s most successful chiropractors. Every one of them a genius in their own way. Each Chiropractor is unique in their approach to clinical care, team ... Read More >
The 3 Things That Must Be In Your New Patient Orientation Workshop

The 3 Things That Must Be In Your New Patient Orientation Workshop

I would have to say that the New Patient Workshop or Orientation has been the key communication that has built our practice – hands down. I believe that the workshop is the most important communication ... Read More >
Understanding Product Confusion: Are you selling one thing and your patients are buying another?

Understanding Product Confusion: Are you selling one thing and your patients are buying another?

Previously, we discussed the key to clarity when it comes to new patient retention for your practice. Patients drop out of care when things start to get UNCLEAR and as soon as things get wonky ... Read More >
The Key to Chiropractic Patient Retention Is Clear

The Key to Chiropractic Patient Retention Is Clear

In my book, re-conversion or “re-commitment” should be the ultimate goal for your practice. Patient retention strongly depends on the foundation you've laid in your education and relationship thus far. My Dad always said – "It’s ... Read More >