Episode 109 – All Long-Term, Successful Relationships Start with Solid Expectations & Agreements
If you agree that losing patients is off purpose and bad for business, then this is the episode for you!
We studied thousands of our most successful patient relationships – and then studied hundreds of our Coaching Clients’ practices and discovered the #1 key to patient retention: Solid Expectations and Agreements.
We found that all long-term, productive, successful relationships begin with clear expectations and honest agreements. When you start strong, patients are FAR more likely to stay. You are in the partnership business, setting expectations and making agreements is the bedrock of these long-term successful relationships. This culture must be established by you – the CEO – and executed by the team.
If you want your patients to follow your recommendations for care and stay under care, then join us for this episode and discover how to partner with them and start with Clear Expectations and Honest Agreements.
00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations and Agreements
05:51 – Dr. Pete and Dr. Stephen take a moment to promote Innate Radiology
08:01 – Dr. Pete and Dr. Stephen talk about the Story Analogy
14:03 – Dr. Pete and Dr. Stephen explain why expectations and agreements are part of a leadership conversation
20:27 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers & CLA
22:41 – Dr. Pete and Dr. Stephen provide some incredible resources to support you