Top 3 Critical Retention Elements of Week One: The Pre-Consultation
One of the greatest coaches in chiropractic today, CJ Mertz, was once questioned about the most critical elements of New Patient Communication in regards to RETENTION…Pre-Consultation was his answer. I must concur…
Every patient shows-up to your office with 2 things in common: A pre-existing belief system (that differs from yours) and a clear set of “wants” – which are typically a far cry from their actual needs.
Communicating for change is your job.