Why Behavioral Psychologists Love Progress Exams For Patient Retention
As we have discussed week after week in our retention series, I hope you would agree that the theme is that your retention is a reflection of your clarity. Clarity in what you do, why ... Read More >
The 3 Things That Must Be In Your New Patient Orientation Workshop
I would have to say that the New Patient Workshop or Orientation has been the key communication that has built our practice – hands down. I believe that the workshop is the most important communication ... Read More >
The Key to Chiropractic Patient Retention Is Clear
In my book, re-conversion or “re-commitment” should be the ultimate goal for your practice. Patient retention strongly depends on the foundation you've laid in your education and relationship thus far. My Dad always said – "It’s ... Read More >
How To Handle The Commit To Care Conversation
Last week we talked about shifting our focus from conversion to retention by setting solid expectations and agreements with new patients. But you might be thinking - Wait, what about patients who stumble during the commit to ... Read More >
Why The Financial Commitment Is Not About Money
We've established that there are essentially three commitments when it comes to new patient conversion: The Time Commitment, The Energy Commitment and now we will go over The Financial Commitment ... Read More >