As we have discussed week after week in our retention series, I hope you would agree that the theme is that your retention is a reflection of your clarity. Clarity in what you do, why ... Read More >
I would have to say that the New Patient Workshop or Orientation has been the key communication that has built our practice – hands down. I believe that the workshop is the most important communication ... Read More >
In my book, re-conversion or “re-commitment” should be the ultimate goal for your practice. Patient retention strongly depends on the foundation you've laid in your education and relationship thus far. My Dad always said – "It’s ... Read More >
Last week we talked about shifting our focus from conversion to retention by setting solid expectations and agreements with new patients. But you might be thinking - Wait, what about patients who stumble during the commit to ... Read More >
We've established that there are essentially three commitments when it comes to new patient conversion: The Time Commitment, The Energy Commitment and now we will go over The Financial Commitment ... Read More >